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Featured Solution: Virtualization

Using the intelligence of data networks and Voice over IP (VoIP) for collaboration, your company will move with greater speed and agility.

The Cisco Unified Communications system of voice and IP Communications products and applications helps organizations communicate more effectively by helping them streamline business processes, reach the right resource the first time, and increase profitability.

The Cisco Virtual Office is designed to provide secure, rich network services to staff working beyond the traditional corporate office, including teleworkers, full- and part-time home office users, mobile contractors, and executives

New to the Cisco Unified Communications system are Cisco Unified Personal Communicator, Cisco Unified Presence Server and Customer Interaction Analyzer.

Cisco Unified Personal Communicator simplifies the way workers share information by helping them to communicate in real time. Its user-friendly GUI (Graphical User Interface) makes it easy to move through multiple communications applications. The Unified Personal Communicator bridges the gap between the stand-alone applications on the desktop, telephone and network. Using dynamic presence information, employees can search existing directories to locate contacts and simply click to call using voice and video, allowing them to exchange ideas face-to-face. The virtual nature of IP networks allows remote or traveling employees to securely access these tools from wherever they are.

Cisco Unified Communications creates a unified workspace by integrating IP communications with collaboration products and applications.

Cisco IP Communications solutions are based on open interfaces and industry standards, allowing the integration of best-of-breed technologies.

The UC 500 does triple duty as a router, including NAT, as well as a firewall and a VPN appliance with both SSL and IPSec. It can also be configured as a Wi-Fi AP. Expandability is handled through Cisco's Catalyst Express 520 Series Switch, which adds eight additional 10/100 PoE ports to the network.

Cisco Unified Workspace Licensing is available in three versions: (1) Business Edition: Built on the Cisco Unified Communications Manager Business Edition platform, this edition offers call control, voice messaging, unified clients, mobility, and presence in a package optimized to the needs of smaller businesses, (2) Standard Edition: Built on the reliable Cisco Unified Communications Manager platform, this edition includes call control, voice messaging, unified clients, mobility, and presence with the enterprise scalability to support your business as it grows, and (3) Professional Edition: This edition includes all features in Standard Edition, mobile communicator client, audio, video and web conferencing, and other advanced capabilities.

When selecting a switch, PoE removes the need for each phone to have an external power source. Cisco switches autosense the power need of each Cisco Unified IP Phone, reducing administrative and power costs.

By using the IT data network as the service delivery platform, the Cisco Unified Communication system helps workers to reach the right resource the first time by delivering presence and preference information to an organization's employees.

Cisco Unified CallConnector for Microsoft Office on Cisco Unified Communications Manager Express delivers presence capabilities and instant messaging. It provides information about colleagues’ location, availability, and phone status using the Cisco Unified CallConnector for Microsoft Office toolbars from within Outlook and Internet Explorer.

Although Cisco Unified Communications applications meet a critical set of business communications needs, many customers operate in business-unique environments or industrial markets that require specialized applications. To meet these needs, Cisco works with leading-edge technology partners to provide the broadest selection of innovative third-party IP telephony applications and products.

Cisco Unified Communications also includes new and exciting capabilities for customer contact centers, helping users readily handle large volumes of customer interactions, whether voice phone calls, e-mail, or Web-based communications. The comprehensive portfolio of Cisco customer contact solutions—including Cisco Unified Intelligent Contact Management and Cisco Unified Contact Center—offers superior service and results in increased customer satisfaction. Contacts are routed to the most appropriate agent, based on business rules and objectives. Advanced computer-telephony-integration capabilities provide call-event and customer-profile information to an agent’s desktop. With the flexibility afforded by products such as the Cisco Unified Mobile Agent, agents can work from home or while traveling.

The Cisco Technology Developer Program, meanwhile, includes companies that foster innovation, help develop industry standards, and accelerate the integration of business-critical technologies into the Cisco network infrastructure. Their solutions, which are tested for interoperability with Cisco Intelligent Information Network infrastructure, address applications ranging from content networking and customer contact to security, storage, and wireless networking.