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Microsoft Exchange Assist ServiceCisco Unified communications improve productivity and help connect employees and customers with the information and expertise they need in real time. Cisco Unified Contact Center solutions integrate workflow applications and enable a virtual contact center. Integrate work-space applications to collaborate more effectively anytime, anywhere, and on any device. Powerful business leaders are continuously faced with a similar challenge: How do I reinvent the corporate culture and business processes of yesterday? Unified communications systems provide the communications necessary to deal with changing market conditions in a stealthy fashion, allowing corporations to adapt to these conditions in an instant. The Customer Interaction Analyzer is being introduced to maximize effective communications with customers, a new approach to analytics in the contact center. It uses information from customer interactions, including self service and agent assisted interactions, to determine things like customer distress, agent distress, silence and word patterns. The data helps to give the conversations business context and can help a business to coach and train agents, make changes to processes and self service scripts based upon findings - ultimately creating better customer relationships and growth for the business. Cisco Unity Express, with voicemail, integrated messaging, and auto-attendant services, available with Cisco integrated services routers, is specifically designed for small to medium-sized offices, including branch offices with up to 250 users. Organizations using unified messaging reported that employees saved 43 minutes per day from more efficient message management while mobile workers saved 55 minutes per day. Cisco WebEx Connect is an enterprise-class, on-demand unified communications client that combines instant messaging, team spaces, and business applications to bring people, data, and processes together. WebEx Connect is the first collaborative software as a service (SaaS) platform that allows developers and customers to integrate multiple applications to create powerful collaborative business solutions. The Cisco Unified Communications Software Subscription enhances communications system and increases business value by offering an economical and timely approach to upgrading to the latest Cisco technology. Through a one-, two-, three-, or five-year subscription, customers have access to the latest major software version upgrades of various Cisco Unified Communications products with Unified Communications Software Subscription. Savings can be optimized by purchasing a multiyear plan. When choosing a router for your Cisco Unified Communications Solution, consider (1) the number of phones, (2) the call-processing solution, and (3) the other functions the router will perform. Cisco Unified Communications 500 Series for Small Business, a critical part of the Cisco Smart Business Communications System, is a unified communications solution for small businesses that provides voice, data, voicemail, Automated Attendant, video, security, and wireless capabilities while integrating with existing desktop applications such as calendar, e-mail, and customer relationship management (CRM) programs. Cisco IP Communicator, is software that delivers advanced telephony functions to Microsoft Windows-based personal computers for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express users. Wherever users can connect to the corporate network, the application provides high-quality voice calls, along with all the same features they have in the office, including call transfer, call forwarding, and conference calling. Users remain productive whether at the office, at home, or on the road. Cisco has a broad portfolio of conferencing solutions that are integrated within the Cisco Unified Communications system. These solutions help remote workers and teams communicate more effectively and reduce costs. Cisco also helps ensure that its customers have a clear migration path to an IP-based system and a smooth transition from—or coexistence with—older equipment, including time-division multiplexing (TDM)-based telephony systems. Customers can work closely with Cisco—and its partners—to plan for future growth, simplify technology adoption, improve deployment time, and reduce overall costs. Businesses of all sizes are seeing a good-sized return on their investment in Cisco Unified Communications and are now watching their output increase. |
