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Featured Solution: Cisco Unified CommunicationsCisco Unified Communications combine all forms of business communications into a single, unified solution for powerful new ways to improve communication efficiency and productivity. Cisco Unified Communications promotes collaboration across different work spaces through a broad range of clients, applications, and devices. Increase productivity and reduce total cost of ownership by automating, integrating, and simplifying your network management operations The Cisco Unified Communication System the first to fully support Cisco SONA that extends the power of the data network to optimize applications, processes and resources to deliver greater business benefits to enterprises. Because of the expertise in network infrastructure, Cisco offers the best end-to-end IP Communications solution that reduces costs and streamlines processes. Cisco builds voice and other unified communications into the network so enhanced communication and collaboration go everywhere the network goes. And because Cisco integrates intelligence throughout the network, unified communications are more secure, more reliable, and easier to manage. Organizations using unified messaging reported that employees saved 43 minutes per day from more efficient message management while mobile workers saved 55 minutes per day. Cisco industry-leading routers and switches form an intelligent, secure network foundation for unified communications. In addition, Cisco offers a comprehensive suite of security products and features for unified communications. Cisco offers a wide array of unified communications client applications, including (1) Cisco IP Communicator: A softphone application that delivers rich Cisco IP telephony directly from your PCs, (2) Cisco Unified Video Advantage: A software application that brings video telephony functions to Cisco Unified IP Phones, (3) Cisco Unified Personal Communicator: A software application for PC and MAC that transparently integrates your most frequently used communications applications and services - softphone, presence, instant messaging, visual voicemail, click to call, employee directory, communication history, video, and web conferencing - into a single, unified, (4) Cisco Unified CallConnector: A software application that delivers easy-to-use call-control and presence features using toolbars in common applications such as Microsoft Office (for Cisco Unified Communications Manager Express environments), (5) Cisco Unified CallConnector Mobility: A software application that provides single-number-reach capabilities through Cisco Unified Communications Manager Express 4.0, (6) Cisco Unified Mobility Advantage: Call routing software that enables single number reach and the ability to seamless transition calls from a mobile phone to your Cisco Unified IP Phone, and vice versa, (7) Cisco Unified Mobile Communicator: An easy-to-use software application that extends unified communications capabilities to mobile phones and smartphones. By using Cisco Unified Contact Center solutions in its own contact centers, Cisco has increased customer satisfaction while lowering time to resolution and reducing operating costs. Cisco offers solutions for small and medium-sized companies as well as very large, multisite enterprise deployments, plus hosted or managed service environments. These solutions deliver (1) Skills-based contact routing, (2) Voice and video self-service, (3) Computer telephony integration (CTI), (4) Multichannel contact management over an IP infrastructure, (5) Inbound and outbound capabilities, and (6) Presence integration. IP communications solutions have proven their ability to help organizations solve such problems, enabling them to streamline business processes and reduce costs. Previously, unified communications technology was only available to large enterprises – now it’s available to small and medium-sized businesses with the advanced technologies from Cisco. Cisco has led the industry in employing a systems approach that integrates Cisco Unified Communications within a Cisco Intelligent Network, helping enable capabilities and information sharing throughout the network. Cisco unified communications (1) Ties together: telephone, voice mail, e-mail, and information services, (2) has all the features commonly associated with PBX and Centrex systems: voice mail, presence management, find-me/follow-me functions, telephone directories, and least-cost routing, (3) utilizes network routers, switches, software, and other standards-based networking gear, and (4) has the services traditionally associated with the data network available via the phone system, and vice versa. Even a small or a medium sized business can derive many benefits from the Cisco Unified Communications system's ability to be easily enlarged when the workload and the need arises. |
