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VoIP Assist ServiceCisco Unified Communications integrate applications and allow workers to collaborate in real time using their favorite tools and software. The Cisco Unified Communications system of voice and IP Communications products and applications helps organizations communicate more effectively by helping them streamline business processes, reach the right resource the first time, and increase profitability. Integrate work-space applications to collaborate more effectively anytime, anywhere, and on any device. For organizations with up to 500 users, Cisco Unity Connection is available as a single-server solution with Cisco Unified Communications Manager, further simplifying installation, maintenance, and support. Cisco messaging, conferencing, and customer contact applications integrate with both existing and unified communications systems to provide maximum flexibility and allow you to migrate to unified communications at your own pace. Most businesses will realize substantial savings and productivity gains by migrating to unified communications. At first glance, it seems that without the PSTN infrastructure the cost justifications for VoIP are simple. While PSTN usage can be reduced considerably, it cannot be eliminated totally since the PSTN must handle call overflow and any calls not destined to the remote sites. Also, the extra voice over IP traffic may cause an increase in WAN bandwidth. The cost for this extra capacity will have to be subtracted from the savings achieved from reduced PSTN usage. The step-by-step cost justification example below can be used as a model for other network integration projects. Cisco IP communications technologies deliver innovation through the convergence of voice and data networks, providing accessibility features and capabilities. Cisco offers a wide variety of endpoints to address all your business needs, from the company lobby to the manufacturing floor to the executive suite, at home, on the road, or in branch offices. The following free-to-download and easy-to-add Cisco Unified Communications Widgets provide a productive and personalized user experience with Cisco Unified Communications applications and Cisco Unified IP Phones: (1) Phone Designer enables you to quickly customize Cisco Unified IP Phone displays with wallpapers of your choice and to create or change ring tones, (2) Click to Call for PCs lets you connect and collaborate with everyone by instantly placing Cisco Unified Communications Manager calls directly from your desktop productivity applications and web browsers, and (3) Visual Voicemail enables you to view, listen, and respond to Cisco Unity and Cisco Unity Connection voicemail messages right from the Cisco Unified IP Phone display, without having to dial into your corporate voicemail box. Cisco Unified Communications Software Subscription is available for the following Cisco Unified Communications products: (1) Cisco Unified Communications Manager, (2) Cisco Unified Contact Center Enterprise, (3) Cisco Unified Contact Center Express, (4) Cisco Unified MeetingPlace, (5) Cisco Unified MeetingPlace Express & MeetingPlace Express VT, (6) Cisco Unity, (7) Cisco Unity Connection, (8) Cisco Unified Contact Center Hosted, (9) Cisco Unified Communication Manager Business Edition, (10) Cisco Unified Presence, (11) Cisco Unified Personal Communicator, (12) Cisco Emergency Responder, (13) Cisco Unified Customer Voice Portal, (14) Cisco Intelligent Contact Management Hosted, (15) Cisco Intelligent Contact Management Enterprise, (16) Cisco Unified PhoneProxy, (17) Cisco IP Interactive Voice Response (IP IVR), (18) Cisco Unified Application Server, (19) Cisco Unified Media Engine, (20) Cisco Unified Attendant Console, (21) Cisco Unified Mobile Communicator, (22) Cisco Unified Workspace Licensing, and (23) Cisco Unified Expert Advisor. With Cisco Unified Communications, businesses can collaborate in real time using advanced applications such as video conferencing, integrated voice and Web conferencing, voicemail, and more—from an integrated, easy-to-use interface on a variety of devices—wired or wireless. Previously, unified communications technology was only available to large enterprises – now it’s available to small and medium-sized businesses with the advanced technologies from Cisco. Why invest in a Cisco Smart Business Communiations System? (1) It's an affordable, complete system of voice, data, video, and wireless networking products makes any time any where secure access to information possible, (2) it eEnables more effective and efficient ways of communicating with customers and employees, (3) it is a purpose built business communications solution that is easy to deploy and use while allowing for business growth, and (4) it has easy integration with existing desktop applications like calendar, e-mail, and customer relationship management (CRM) systems. Using the Cisco Unified Communications Management Suite, businesses can actively monitor the Cisco Unified Communications solution to discover potential problems, maintain quality and user satisfaction, and help minimize service downtime. Cisco Unified Communications is a mobile and a unified system that can be added on to at will. It is known to be helpful in the business world by allowing employees to focus on the proper resources. The system includes many new capabilities, features, applications, and products. These include Cisco Unified CallManager, Cisco Unified Personal Communicator, Cisco Unified MeetingPlace, Cisco Unified Unity, Cisco Unified IP contact centre, and Cisco Unified Presence Server and Customer Interaction Analyzer. |
